Frequently Asked Questions

FAQs

We Are Here to
Answer Your Questions

We are dedicated to simplifying your electricity purchasing process. We offer you all the information you need to choose the best options for your energy plan. We also include the most frequently asked questions from our users. If you can’t find the answer you need, we are here to help.

Residential FAQs

As an energy broker, The Electric Cowgirl helps homeowners compare electricity plans, find the best rates, and simplify the process of choosing an electricity provider. TEC has an exclusive partnership with a top Texas REP that offers transparency, competitive rates, and stellar customer service.

The Electric Cowgirl has access to exclusive rates, expert market insights, and can save you time by filtering options to match your specific needs.

No.

Texas-Specific Energy Questions

In deregulated areas, you can choose your electricity provider and plan, rather than being assigned one. This means you can shop for competitive rates and contract terms.

Most major cities in Texas, such as Dallas, Houston, and San Antonio, are in deregulated areas. Contact us, and we’ll confirm your area’s status for you.

If you don’t select a plan in a deregulated area, you may be placed on a default plan with potentially higher rates. Let us help you avoid this and find the right plan.

Cost and Plans

We analyze your energy usage and recommend plans with the lowest rates, best terms, and incentives for your household. Our goal is to save you money every month.

You can choose from fixed-rate plans (steady pricing), variable-rate plans (fluctuate with the market), and renewable energy plans. We’ll help you decide which works best for you.

Yes, but you may face an early termination fee (ETF) from your current provider. We’ll review your contract and help you weigh the pros and cons of switching.

In Texas, you can switch providers at the end of your contract or mid-contract (if it makes financial sense). We can track your contract’s expiration date to ensure a smooth transition.

Renewable Energy Options

Yes, many providers in Texas offer 100% renewable energy plans sourced from wind, solar, or both. We can help you find affordable green options.

Not always. Green energy rates have become competitive with traditional energy rates. We’ll help you compare costs and benefits.

Switching Providers

Switching is easy! Share your energy usage details, and we’ll find and secure the best plan for you. Your new provider will handle the transfer without service interruptions.

No, there’s no disruption in service when switching providers. The change is seamless and managed through your existing utility company.

You’ll need your current electricity bill (to see usage and account details) and the service address. We’ll take care of the rest.

Billing and Service

Yes, your new provider will send you a monthly bill for the electricity you use. The utility company will still manage delivery and infrastructure.

Power outages are managed by your local utility company, not your electricity provider. Contact your utility directly to report outages.

Yes, we’re here to assist if you encounter billing errors or unexpected charges from your provider.

Support and Advice

Yes, we keep an eye on the market and notify you of better options as your contract approaches renewal.

We’ll track your contract’s end date and contact you in advance to explore renewal or switching options to keep your rates low.

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